Every individual has to take into account, a basic set of guidelines when it comes to starting a service catering Company. The value of service should meet the expectation level of a customer in order to become popular. Many Companies agree that the value of a service should be measured by what the customer is willing to pay for, than on the cost of the services provided.
The purpose of any Company’s Service Management department is to ensure that it has the right combination of services in order to balance the investment it has made and the ability to meet business outcomes. Service Management department should contain a catalogue of all services that the Company has promised to its clients it will deliver, the services currently delivered and those that have been taken off the field of its competitors. It should also focus on the aspect the revenue received because of services.
For example, an individual starts a small Company based on services on which he/she is experienced. There will be important factors that he/she has to concentrate on. Some of the important factors that he/she has to consider are: demand, finance, knowledge, problem management and business relationship.
Demand: The popularity of demand stems upon the fact that any new individual starting a Company based on services should have understood, anticipated the importance of influence that the customer can have for his/her type of services. The owner as well the staff should keep tabs on “capacity” to confirm that the services promised to the customer will be provided on time and when it is needed.
Finance: A proper method and source of funding is needed by a Company for designing, developing and delivering services that should comply with the needs of the customer. The financial aspect should have information on costs, issues, benefits and problems that have to be tackled.
Business relationship: A transparent relationship should be established and maintained between the Company and customer. It should also identify customer needs and ensure the services promised to the customer are provided even if the requirements change according to circumstances. Normally, a receptionist or service desk is the first point of contact for a service oriented Company. Extreme care has to be taken in this aspect, because a Company will have excellent parameters and staff but if the service desk is not up the mark, it will lose its position in the market within a short frame of time.
Knowledge: The very purpose is to share ideas, information and experience to confirm that these factors are available at the opportune moment at the required time. A database of issues, problems tackled should be maintained as this will not only save cost but also time in rediscovering knowledge.
Problem Management: An experienced individual or efficient team should be in place to tackle any kind of problems. The team or individual should take steps in the direction to not only solve the problem, but should also identify the root cause if any, keep a tab on recurring problems, design workarounds if needed and minimize the time to restore service as quickly as possible.
A team that is interested in constant learning and redefining themselves according to the circumstances should be selected